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Frequently Asked Questions

Frequently Asked Questions

Welcome to the FAQ section of shower-toilet-centre.co.uk.
Here you’ll find clear answers to the most common questions about our smart bidet toilets, services, delivery, and aftercare. If you can’t find what you’re looking for, our team is always happy to help.

1. What is a Smart Bidet Toilet?

A smart bidet toilet is an advanced toilet system that combines the functionality of a standard WC with the cleansing benefits of a bidet. Instead of using only toilet paper, a gentle jet of warm water provides a more hygienic and comfortable clean.

Typical features include:

  • Warm water wash with adjustable temperature and pressure

  • Heated seat with adjustable temperature

  • Warm air dryer (on selected models)

  • Adjustable spray position and user presets

  • Soft-closing seat and lid

  • Deodorisation filters and night-light (model dependent)

The result is a cleaner, more comfortable and more modern bathroom experience.

2. Why Should I Choose a Smart Bidet Toilet?

Smart bidet toilets offer several key advantages over a traditional toilet:

  • Superior hygiene – Water cleans more effectively and gently than paper alone.

  • Comfort – Heated seat, warm water and soft-close mechanisms make everyday use more pleasant.

  • Reduced toilet paper usage – Many customers significantly reduce or almost eliminate toilet paper consumption.

  • Accessibility – Ideal for people with reduced mobility, post-surgery needs or sensitive skin.

  • Modern design – Sleek designs complement contemporary bathrooms and add value to your home.

At shower-toilet-centre.co.uk, we offer a carefully selected range from leading European and Japanese brands, including:

  • Japanese TOTO

  • Swiss Geberit

  • German Duravit

  • Italian Maro D’Italia

  • German Grohe

  • Spanish Roca

  • German Villeroy & Boch

  • Turkish Vitra

These manufacturers are recognised for quality, reliability and long-term spare-part support.

3. Are Smart Bidet Toilets Suitable for UK Plumbing and Electrics?

Yes. Our products are selected with UK plumbing standards and 230V electrical supply in mind.

  • Most models require a standard cold-water connection and a nearby earthed electrical socket.

  • Many products are compatible with concealed cisterns and wall-hung frames commonly used in UK bathrooms.

  • Where applicable, we prioritise products that comply with relevant UK and EU standards for backflow prevention and safety.

If you are unsure whether a specific model will fit your installation, our technical team will gladly review photos or plans and advise.

4. Is Installation Complicated?

For many customers, installation is straightforward, especially for smart bidet seats that fit onto an existing toilet:

  • If you have a nearby electrical socket and accessible water feed, a competent DIY user or plumber can usually install the product using the supplied instructions.

  • Wall-hung WCs and fully integrated smart toilets may require a plumber and, in some cases, an electrician for the power connection.

Where electric or water connections are not yet prepared, we strongly recommend using a qualified professional to ensure a safe and compliant installation.

5. How Do I Choose the Right Model for My Bathroom?

A few points to consider:

  • Shape and size of your existing toilet (for bidet seats): round / D-shape / elongated.

  • Available space around the WC, including distance to the side walls.

  • Type of cistern (close-coupled, concealed, wall-hung frame).

  • Required features – e.g. dryer, deodoriser, automatic flushing, night-light, remote control.

  • Budget – we carry solutions from entry-level to premium luxury.

If you send us measurements or photos, we can suggest compatible models and a shortlist tailored to your needs.

6. What Are the Warranty Terms?

Warranty terms vary between manufacturers and models. As a rule:

  • All products sold by shower-toilet-centre.co.uk come with a minimum 2-year warranty.

  • Some brands offer extended warranty options or additional cover when the product is registered.

You will find the specific warranty terms on each product page. If something goes wrong within the warranty period, we will assist you with diagnosis, parts or repair via the manufacturer’s service network.

7. Can I Return or Exchange My Purchase?

Yes.

If you are not completely satisfied, you may return your order within 14 days of receipt, provided the item is unused and in resalable condition, including all accessories and original packaging.

  • For full details, conditions and return procedure, please refer to our Return and Exchange Policy page.

  • If you are unsure whether a product is suitable, we recommend contacting us before installation, as used or installed sanitaryware may not be returnable for hygiene reasons.

8. How Do I Contact Your Customer Support Team?

With over 13 years of experience in the shower toilet and smart bidet sector, our support is here to help before and after your purchase.

You can reach us via:

We are happy to assist with product selection, technical questions, installation tips, troubleshooting and after-sales support.

9. Do You Offer Technical Advice After Purchase?

Absolutely.

We provide ongoing technical support for all products purchased from us, including:

  • Help with installation questions

  • Advice on settings and usage

  • Basic troubleshooting and guidance before any service visit

Many issues can be resolved quickly via email or Live Chat, often by sending photos or short videos of the problem.

10. Can I Find Product Reviews and User Feedback?

Yes. Every product page includes a customer review section.

Here you can:

  • Read real experiences from other users

  • See feedback on comfort, reliability and ease of use

  • Share your own review once you have installed and used your smart bidet toilet

These reviews are a helpful way to compare models and make an informed decision.

11. Do You Offer Financing Options?

Yes, we offer financing exclusively through Klarna.

Depending on Klarna’s current options and your eligibility, you may be able to:

  • Pay in instalments

  • Spread the cost over several months

Full details of the available plans and conditions are shown at checkout and in the Financing section of our website.

12. How Much Water and Electricity Do Smart Bidet Toilets Use?

Smart bidet toilets are designed to be efficient:

  • Water usage per wash is modest and often offset by a reduction in toilet paper, which is both cost-saving and eco-friendly.

  • Electricity consumption mainly comes from heating water and the seat. Many models include energy-saving modes, timers and occupancy sensors to reduce power usage when the toilet is not in use.

Exact figures vary by model and are listed in the technical specifications where available.

13. How Do I Maintain and Clean a Smart Bidet Toilet?

Maintenance is generally simple:

  • Use mild bathroom cleaners and a soft cloth on the ceramic and seat (avoid abrasive pads and harsh chemicals).

  • Many models have self-cleaning nozzles and removable seats for easy access.

  • Deodorisation filters or water filters (if fitted) may need replacement at intervals recommended by the manufacturer.

Your product manual includes detailed care instructions. Proper maintenance helps ensure long-term performance and hygiene.

14. Do You Work With Installers, Architects or Trade Customers?

Yes. We frequently supply:

  • Plumbers and bathroom installers

  • Architects, interior designers and specifiers

  • Hotels, clinics and premium developments

If you are a trade or professional customer, please contact us to discuss project pricing, technical documentation and ongoing cooperation.

15. What If I Still Have Questions?

If anything is unclear or you have a specific situation (renovation, new build, accessibility needs, hotel project, etc.), simply get in touch:

We are here to ensure that your experience with shower-toilet-centre.co.uk – from first question to daily use of your new smart bidet toilet – is straightforward, reliable and enjoyable.